return policy

Last updated April 1, 2021

Thank you for your purchase.  We hope you are happy with your purchase. However, if your purchase contains shipping damage or a manufacturer defect, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached, and proof of purchase included.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

TONO
ATTN: RETURNS
1445 Holland RD
Maumee OH 43537

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return.

EXCEPTIONS

For defective or damaged products, please contact us at hello@shoptono.com to arrange a refund.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: hello@shoptono.com.