FAQs
we're here to help.
Common purchase queries answered
orders & shipping
All TONO acoustic panels are hand-tailored by our highly detailed production staff and this takes time and careful attention to detail. Some orders will ship with a quoted 7 week lead time.
Please email us at hello@shoptono.com with your order number, and if your order hasn’t shipped yet we can change where it ships to.
Once an order is placed our fantastic customer service representatives will update your order with notes on it’s status. Typical notifications you will receive are “Thank you for your order”, “Your order is in production!”, and “Your order has shipped (with tracking information)”.
Please read our Privacy Policy here.
Yes, sales tax is calculated from our shipping facility in Ohio.
TONO Acoustic panels ship in boxes based on size of the panel; Small – 4 | Medium – 3 | Large – 2. Depending on your order there may be multiple boxes.
If you need to swap an item
returns & exchanges
Orders that are damaged during shipping, have manufacturer defect, or were made incorrectly are eligible for return. If your order does not fall into any of these classifications it will not be eligible for return.
If you received an order damaged please submit claims to hello@shoptono.com and a customer service rep will reach out to investigate further. All claims must be submitted within 14 days or receipt of order.
A customer service representative will provide shipping details upon authorization of return.
Please email us at hello@shoptono.com or fill out the form below.
Please reach out to us ASAP with your order number and we can get it corrected at hello@shoptono.com.
Orders can be changed or cancelled before they hit production, once and order is in production you can submit a change or cancellation. Any changes that are made before production that impacts your order’s subtotal will require a payment of the difference.
We're here to help
still have questions?
- hello@shoptono.com
